32Red Casino Terms and Conditions
Your agreement with us
Our casino operator is Platinum Gaming Limited. The company is incorporated in Gibraltar with registration number 114100. Its Gambling Commission licence for customers in Great Britain is 45322.
Opening an account or using our gambling services creates an agreement with that company. The agreement covers general conditions, the rules of the game you play, applicable third-party software terms and the conditions of any promotion you use. Access is not permitted if you do not accept those terms.
Eligibility
You must meet all the account requirements together.
- You are at least 18 and use the account for yourself.
- Your residence is in the United Kingdom, Gibraltar, the Isle of Man or the Channel Islands.
- You understand that gambling can lose money and accept responsibility for those losses.
- You have no previous account that we or another company in our group restricted or closed.
- No gambling prohibition or self-exclusion applies to you, including an exclusion through another operator or GAMSTOP.
- There is no other active account in your name for this brand.
We do not permit use where gambling services are unlawful. Anyone resident in, or currently in, the United States is excluded. The list of territories where we accept residents may change.
Registration and verification
Registration details must be complete and accurate. Keep them current through the available account settings. An individual may have only one account for each brand.
Checks can cover age, identity, address, location, finances and the source of deposited funds. We may request supporting documents, such as identity papers, address evidence or financial records. Credit checks and fraud-prevention checks may also be carried out.
If an account holder is found to be under 18, we close the account, return deposits and void the gambling transactions. The matter may also be reported to regulators or law enforcement.
Games and promotions
Game rules govern play alongside the general agreement. Promotions have general conditions as well as rules specific to each offer. Eligibility restrictions and the requirements attached to a reward apply when you participate.
Accessing your balance
Withdrawals require cleared real-money funds. Incoming payments must not have been reversed, cancelled or charged back, and our verification checks must be satisfactorily completed. Taking longer to provide requested information can also delay payment.
Legal requirements, regulatory instructions or relevant investigations may prevent a withdrawal. These include investigations into service errors or suspected prohibited activity, unless a completed investigation was decided in your favour. Affected funds or transactions may be withheld or voided. Illegal or prohibited activity can result in suspension and eventual closure of the account.
Changes to conditions
We may revise the terms when our services, security needs, legal duties or business practices change. Minor changes take effect when they are posted. Material changes are notified through a website prompt. Continuing to use the services after that notification means accepting the revised conditions. If you cannot accept them, you must stop using the services.
Support and complaints
Email [email protected] for assistance. Account complaints can also be raised with Customer Support through the Help Centre. Identify yourself and describe the events behind the complaint so it can be investigated.
We aim to reply promptly, with eight weeks as the latest response point. If there is still no satisfactory resolution after that period, you may refer the dispute to eCogra at no cost.
Our privacy page explains account records, while our gambling controls page covers limits, breaks and exclusion.