Contact Support | 32 Red Casino

Help with your account

Email [email protected] to contact our support team. For account assistance and complaints, Customer Support is also available through the Help Centre.

Explaining the problem

A complaint needs enough information to identify you and understand what happened. Describe the issue and include the relevant account events. This gives our team the details needed to investigate.

Our complaint process

We aim to respond promptly and work with you towards an agreed outcome within a reasonable period. A reply must reach you within eight weeks after you raise the complaint. That response deadline does not guarantee an outcome you will accept.

If eight weeks pass without a satisfactory resolution, you may ask eCogra to consider the dispute independently. There is no charge for using this alternative dispute-resolution route.

Privacy and gambling controls

Use the privacy page for information about account records and data requests. Our gambling controls page explains deposit limits, breaks and exclusion. You can raise account questions with Customer Support through the Help Centre.