32 Red Casino
Welcome to our casino. Explore our games, manage your account or head to sports betting. Start with the section you need, from signing in to moving money and setting your play limits.
Claim your welcome bonusCasino games
Slots and studios
Our slots include Big Bass Bonanza and Sweet Bonanza from Pragmatic Play, alongside NetEnt titles such as Starburst and Gonzo’s Quest. Red Tiger supplies slots with daily jackpot mechanics and powers our Showtime Jackpot feature.
- Pragmatic Play
- NetEnt
- Red Tiger
- Evolution Gaming
Live casino
Live tables
Play live roulette, live blackjack and game show tables powered by Evolution Gaming. Each live roulette table has its own minimum and maximum stakes. Hover over its Min–Max icon to see the limits for each bet type. Wheel-coverage restrictions also apply, so a bet covering too many outcomes can be rejected.
Table games and video poker
Our welcome free spins
Qualify for the welcome offer
When our welcome campaign is running, new customers in Great Britain aged 18 or over can qualify for 320 Free Spins on Big Bass Splash
for the campaign period. Create your account and opt into the relevant offer at registration. Deposit at least £30 using a debit card or instant bank transfer only, then stake £30 on slots within 7 days of registration.
Deposits by credit cards, Apple Pay, PayPal, Paysafe Cards, Skrill or Neteller do not qualify for this welcome bonus.
If your spins are not credited automatically, delivery may take up to 72 hours. Unused spins expire and are forfeited if you do not use them in time.
Wagering and withdrawals
Free-spin winnings enter your Bonus Balance and must be wagered x10 within 30 days of claiming before they become withdrawable cash. Missing that deadline forfeits the bonus money and winnings made from it.
If you request a withdrawal of your cash balance before completing the 10x wagering requirement, bonus funds will be cancelled.
Money from this offer can only be used and wagered on casino slots, and some games are blocked from bonus play. Using it on Live Casino, Table Games, Sportsbook or Racing results in cancellation of associated winnings, exclusion from future promotions or account closure.
Rewards and promotions
Ruby Lounge
Opt into Ruby Lounge before playing eligible games to earn points. Earlier play is not credited retrospectively. Earn 1 point per £15 staked on slots, per £20 on casino table games or per £30 on live casino, up to 30,000 points per calendar month. Crash games such as Aviator, Spaceman and Lucky Fish Finder, and Slingo games, do not contribute. Geographic restrictions apply.
Bronze covers 0–499 points, Silver 500–999 and Gold 1000+ points. Your tier updates automatically, and spending points can move you down a tier. Previous-month points expire at 23:59 on the first day of the next monthly cycle. Points earned that day remain for the new cycle.
Each tier unlocks a free-to-play weekly game, available once per week, with better prizes at higher tiers. In the rewards shop, exchange points for free spins, Bonus Money, free bets or cash. Confirming a purchase deducts points immediately. Rewards usually arrive instantly but can take up to 6 hours in rare cases. Your points history records earnings, spending, expiry and tier activity.
Deposit-bonus balances
For a deposit bonus, accept the offer before funding your account. The qualifying deposit enters a Restricted Balance, also called Conditional Balance, and is used first. You then complete wagering with Bonus Money. Once requirements are completed, the remaining funds move to Cash Balance.
If that deposit bonus expires, the restricted qualifying deposit becomes cash, but unmet Bonus Money and associated winnings are removed. Only one bonus can be active at a time. Accepting another loses the previous bonus’s remaining funds and potential winnings, including those from unsettled bets. The welcome offer’s specific deadlines and forfeiture conditions remain separate.
Promotion eligibility and play
Platinum Gaming Limited operates these promotions for fully registered adults. Employees of the company or its affiliates, and their family members, cannot participate. Unless agreed otherwise in writing, offers are limited to one per customer and shared household, device, contact or payment details and shared-computer environment. They cannot be combined with, or used to qualify for, another company promotion.
Bonus abuse includes staking more than 30% of the initial bonus in one game round before wagering is complete, or more than £15 per slot spin with bonus funds. It also includes building a balance in one game type to clear wagering in another, low-risk manipulation unless that is integral to the offer, and collecting bonus-funded game features to release them later with cash. Prohibited low-risk play includes opposing roulette or baccarat outcomes and covering more than 70% of possible outcomes.
Acting reasonably under eligibility, bonus-abuse and trading-risk policies, Platinum Gaming Limited may restrict or cancel an offer for an individual and reclaim bonus funds, enhanced payments or bonus winnings. Abuse can lead to lost rewards, exclusion from promotions or account closure. Except for permitted changes, amendments after opt-in need your agreement. Minor corrections and cancellation for legal or regulatory reasons remain possible. Promotion decisions remain subject to your right to complain.
Sportsbook and racing
Sports and our sports app
Our sports app offers pre-event and live in-play betting on football, rugby, tennis and golf, with single and combination bets, detailed bet history and account management. Download it for iOS or Android. To play, you must be over 18 and have a valid 32Red account.
Placing a bet and accepting odds
Choose a market and submit your bet. A legally binding betting contract between the player and us requires a published market, your request and our acceptance and confirmation. Acceptance is recorded in the Player’s bet history. If you are unsure, open your pending bets or contact Customer Service for confirmation. You are responsible for the details you submit.
We may refuse a request, accept only part of its stake or combinations, or delay acceptance, including requests sent for manual approval. Submitting a bet does not itself confirm it.
Prices can change. We accept bets at the odds available in the betting grid when acceptance takes place, regardless of an earlier displayed price. Settlement calculations use decimal odds even if you chose another display format.
Cash Out
Cash Out lets you redeem an unsettled bet at its current value on selected pre-match and in-play markets, for singles and multiples. It cannot be used on free bets or racing. Availability remains at our discretion, and we accept no liability if the feature is unavailable.
A request may be delayed. If the offer disappears or its odds change during that delay, the request is rejected and an on-screen message appears. A successful request settles the bet immediately, with subsequent events disregarded. If a technical, pricing or settlement error affects the bet between its original offer and final settlement, we may rectify such inaccuracy in accordance with our error-adjustment rights, including reversing, amending or cancelling subsequent account transactions without prior notice and within reasonable limits.
Results, voids and interruptions
We settle using first-hand coverage and official results, turning to other public information if those are missing or plainly wrong. Later disqualifications, penalties or protests do not change settlement unless the first official result contains a clear, verifiable error.
We may void affected bets wholly or partly for pricing or technical errors, late acceptance, influence or syndicate betting, criminally affected results, materially price-changing public announcements, regulatory breaches or departures from the accepted match format. We may also void a bet on an event that has not started if we cease serving its customer’s country or region. Voiding can occur after settlement, and payouts credited in error can be adjusted. An accumulator remains valid when one of its markets is void.
Events that never take place or receive a walk-over result are void. If an abandoned match restarts from the beginning, earlier bets whose outcomes were not already determined are void.
Unless the sport or offer specifies otherwise, markets postponed beyond 48 hours from the last scheduled start are void. Exceptions cover initially unconfirmed start times and broadcast or scheduling moves, including earlier starts, within the same round where fixture order stays intact. Season bets remain valid if decided within their relevant season. In a series between two teams, rescheduled matches remain valid within that series if home-and-away order is unchanged. Otherwise those bets are void.
For unfinished events, an association decision issued within 48 hours of the start can settle match-outcome bets only if it leaves their outcome at abandonment unchanged. Otherwise stakes are returned. Occurrence markets, such as total goals, are void unless already decided beyond any possible change. Where participants share a finishing position and no draw price was offered, the stake is divided proportionally among those tied for that position.
Racing and market-specific rules
For eligible accounts, Same Race Multi covers selected UK horse races from 11 am on race day, at our traders’ discretion. Choose up to four selections in a race with at least six runners. If the field falls below six, or a selected horse is withdrawn, the entire bet is void and the stake is refunded.
Best Odds Guaranteed does not apply to these bets. Rule 4 deductions apply for withdrawn horses outside your selections, and dead-heat rules apply where needed. The maximum daily winnings per customer, including Same Race Multi, are £100,000. We may remove access to this feature.
Within sportsbook rules, offer and campaign conditions take priority over sport-specific rules, followed by general betting rules. General Terms take precedence over conflicting game rules, while Promotional Terms take precedence over General Terms only for the relevant conflict.
Deposits and withdrawals
Verification before payments
You cannot deposit, withdraw or gamble until your name, address and date of birth have been verified in accordance with our internal verification requirements. An account that is not fully verified may be restricted. We may request identity, address, financial or source-of-funds documents and restrict access, transactions or withdrawals until checks are complete. If checks cannot be completed satisfactorily, the account will be suspended and may ultimately be closed.
We tell you about applicable restrictions and required documents before your first deposit and after each login. Once fully verified, you can deposit and withdraw, subject to continuing monitoring and restrictions that may be applied. If no restriction or document request is shown and full verification has been completed, you may also gamble on that same basis.
Use the account verification upload route for requested documents. For card images, remove the middle six digits and never share full card details in chat. Bank evidence must belong to you and cannot come from a business account.
Deposits
Deposits require authorisation from your bank or payment provider. We accept no liability if that authorisation is refused. All payment methods must be registered in your own name. A mismatch can complicate recovery of funds or lead to account suspension. UK gambling deposits cannot use credit cards, including through e-wallets. Our fee-free processing does not exclude bank charges or currency-conversion fees charged by your bank or wallet provider.
| Method | Deposit conditions |
|---|---|
| Debit card | Visa Debit, Maestro, Mastercard and Visa Electron debit cards are supported. Use your own registered card. Approved deposits receive instant credit with no operator fee. |
| PayPal | Log in to your own wallet and confirm the payment. Deposit limits are £10 / 10,000, with instant processing and no fee. |
| Trustly | Start in our cashier, select your bank, sign in and confirm. Minimum £5, instant or fast processing and no fee. No separate registration or software installation is needed. |
| Apple Pay | Enable the wallet on your iPhone, Apple Watch, iPad or Mac and use Safari. Limits are £5 / 10,000. We process the payment instantly without a fee. |
| Google Pay | Select it in the cashier and confirm your own card on a supported phone, smartwatch or other compatible device. Set up your card in Google Wallet first. We add no deposit fee. |
| Revolut Pay | Select the payment button and approve in your Revolut app on mobile or desktop. Deposit limits are £5 / 10,000. Payment is instant and fee-free. |
| PaysafeCard | Buy a voucher, create a MyPaysafeCard account and load the voucher’s 16-digit code before selecting the method in the cashier. Limits are £10 / £425, with instant processing and no fee. We may restrict further deposits through this method, requiring another option. |
Use the cashier’s online bank-transfer route rather than sending money directly to our bank account. A direct transfer will not be credited to your gaming balance. If you have sent one, contact support for a refund.
Withdrawals
You may request available, cleared real-money funds through your account at any time, subject to the following conditions. Payments into it must have cleared and must not have been charged-back, reversed or otherwise cancelled. Verification must be complete to our reasonable satisfaction. Delays in supplying requested information can delay a withdrawal.
Payment must not be withheld under applicable law, regulation or a regulator’s instruction. There must also be no ongoing investigation, or completed investigation unless resolved in your favour, into an error, interruption or malfunction affecting services you used, or reasonably suspected prohibited activity that entitles us to withhold funds. Affected transactions or funds, including winnings, may be voided or withheld. Illegal or prohibited activity can also lead to suspension and eventual account closure.
The standard minimum withdrawal amount is £5 or its currency equivalent, subject to change and bank or card-provider restrictions. If your balance is lower, contact Customer Support to request the whole balance. Debit-card and e-wallet withdrawal conditions carry a £10 minimum, so the standard amount is not a universal method limit.
Open My Money / Withdraw to submit your request. Available methods depend on your deposit history and can change with account activity. Customer Support cannot alter which methods appear.
| Method | Withdrawal requirements and processing |
|---|---|
| Debit card | A successful deposit using the same card is required, and payment returns to that card. Requests remain pending for at least 24 hours before processing. If your issuer rejects payment, we email further instructions. |
| PayPal | A previous successful deposit with that wallet is required. Average processing is up to 12 hours, with no fee. |
| Trustly | Deposit with Trustly first. Withdrawal limits are 5 / 50,000 GBP, with average processing up to 24 hours and no fee. |
| Apple Pay | A prior deposit with the same Apple Pay card is required. Use an iPhone or iPad. Processing takes up to 3 business days, with no fee and limits displayed in the cashier. |
| Google Pay | A successful deposit through the same Google Pay card is required. Allow up to 3 business days for processing. No fee applies, and the cashier displays the applicable limits. |
| Revolut Pay | Make a successful Revolut Pay deposit first. Mobile and desktop withdrawals have limits of €10 / 10,000, instant processing and no fee. These are euro amounts. |
| Bank transfer | Use a bank account in your own name. Processing takes 1-3 working days. Requests of £100k+ may be processed in increments. |
| After a PaysafeCard deposit | Withdraw to a bank account using an alternative payment route. The request remains pending for a minimum of 24 hours before processing. |
We do not charge for withdrawals to online payment services, UK debit cards or international Visa cards issued in non-restricted countries. Please ask your card issuer which countries qualify. Transfers between customers’ accounts are not permitted.
Mobile app
Casino app
Our dedicated casino app includes casino and table games. Download it through the App Store for iOS or the Google Play Store for Android. A download route is also available through our casino.
Your 32Red account
Opening your account
Register with your personal details and a single, fixed account currency. You must be at least 18, live in a permitted territory and act solely for yourself. You must not already hold an open account with us, be self-excluded or otherwise barred from gambling, or have had an account restricted or closed by us or another company in our group. Gambling involves the risk of losing money, and you are responsible for those losses.
Each person may hold one account. Other adults in your household may have their own accounts, although household bonuses can be restricted. Duplicate accounts can lead to frozen access and funds. Identity verification forms part of registration, with the payment checks explained below.
Responsible gambling
Deposit and net deposit limits
Set daily, weekly or monthly limits in your account. A Deposit Limit caps deposits themselves. A Net Deposit Limit counts deposits minus withdrawals, so withdrawing restores room within that limit. Both use calendar periods, with daily resets at 00:00, weekly resets on Monday and monthly resets at the beginning of each month. When multiple net limits are set, the first reached restricts the others.
Lowering either limit takes effect immediately. Increasing either, or removing a Deposit Limit, requires a 24-hour wait and you must reconfirm the change before it applies. Customer Support cannot shorten the wait for Deposit Limit changes. A personal Net Deposit Limit won’t automatically apply to accounts with our other brands.
Your net deposit cap
We set a monthly Net Deposit Limit Cap using publicly available information and data from TransUnion. These confidential checks do not affect your credit score. The cap applies across accounts with our other brands, overrides any higher personal net limit and operates on a rolling basis rather than a calendar reset.
You cannot edit or remove the cap yourself. Contact Customer Support for a review if it does not reflect your finances. A requested change must be affordable, with a maximum of 30% of your average monthly income. We may request an identity document, proof of payment method, and 3 months of payslips or your most recent P60.
Reality checks and activity
Choose reality checks every 30, 60 or 90 mins. These show how long you have played and how much you have won, lost and wagered during that time. Our Activity Dashboard shows your play trends, and you can choose how often to receive Activity Statement reminders.
Product blocks and Take a Break
Under Block Products, restrict one or more products for 24 hours, 7 days, 1 month, 3 months or 6 months. An active restriction cannot be changed or cancelled and works only while you are logged in. Access returns at the end without a notification.
Take a Break suspends your whole 32Red account for 24 hours, 48 hours, or 1, 2, 3, 4 or 6 weeks. During that period you cannot access it and will not receive marketing emails or offers. The break cannot be reversed and the account stays closed until the full period ends.
This tool applies only to your account with us. Other brands in FDJ UNITED, including Unibet, have separate break systems. To pause accounts with those brands, please visit their website directly.
Self-exclusion and account reopening
Choose self-exclusion for 6 months, 1 year, 2 years, 3 years or 5 years. Confirmation logs you out and blocks access for the selected period. It cannot end early. During exclusion you cannot log in, deposit, withdraw directly or use games and promotions. Exclusion from our service also covers all UK brands operated by FDJ UNITED, including Unibet.
We recommend withdrawing funds before exclusion. If money remains, we will try to return it, though this is not always possible. Previously placed bets settle normally and any winnings are credited to your account. To withdraw winnings after you’ve Self Excluded, please contact Customer Support.
If you want to reopen your account once your Self-Exclusion ends, please contact our team. Account reactivations must be discussed over the phone, and cannot be completed by live chat, email or another method. We cannot review a request while exclusion is active.
Where your account enters a reactivation cooling-off state, access remains blocked during the 24-hour period. Reactivation after indefinite self-exclusion can instead carry a 7-day cooling-off period. These apply to the relevant account state, rather than every reopening.
GAMSTOP and independent help
For a broader break, we recommend self-exclusion with GAMSTOP. It blocks access to and creation of accounts with all licensed UK gambling operators for 6 months, 1 year or 5 years. We do not notify you when that exclusion ends. The telephone reopening process above still applies to your account with us.
GamCare independently operates the National Gambling Helpline on 0808 8020 133 and through live chat, 24 hours every day, offering confidential information, advice and support. BetBlocker is a free app that blocks gambling websites and apps across your devices without registration. BeGambleAware provides free, confidential help online or by phone.
Frequently asked questions
How do I sign in or recover access?
Use your registered email address, password and date of birth to log in. To reset your account password, please follow the Forgotten password? link below the password field. Enter the email associated with your account, then open the reset email and use its link to create a password that meets the minimum requirements. If the message does not arrive, look in your spam or junk folder. An address with no account attached will not receive a reset email.
You can’t recover your username online, but you can sign in with your email address instead. If you cannot remember either, contact our customer service team.
Where are the game rules and payouts?
Open a game’s information icon, paytable or menu for winning combinations, payouts, wild and scatter symbols, bonus-round mechanics and prize limits. Progressive-jackpot rules explain qualification, including whether maximum stakes or all paylines are required.
RTP appears in the game rules. It describes a theoretical return across long-term play, not your result in a single session. Each spin is random and is not influenced by earlier outcomes.
Do you offer no-deposit rewards?
We may surprise eligible regular players with an occasional free spins no deposit bonus. These rewards require no deposit to trigger them and have no fixed schedule. Account messages and your inbox carry the offer when one is available. Promotional conditions govern participation.
Can I cancel a bet after it is accepted?
Accepted bets generally cannot be withdrawn by you unless accepted in error. Our Cancel Bet feature is a limited exception for eligible pre-match bets whose outcome is still undetermined. Within 2 minutes of confirmation, open My Bets and select Cancel My Bet to have the stake credited back.
The limit is 5 cancellations per calendar day, running from 00:00 to 23:59. Suspended bets or markets and horse or greyhound racing bets are excluded. We may amend or withdraw this feature at any time.
How do I make a complaint?
Include your identity and all relevant details when raising a complaint. We and you should try to reach an amicable resolution within a reasonable time. We use reasonable endeavours to reply promptly to all complaints and, in any event, within eight weeks of the complaint being raised.
If it remains unresolved to your satisfaction after that period, you can refer the dispute free of charge to eCogra, the independent alternative dispute-resolution service.
How long do withdrawals take?
It depends on the method. PayPal averages up to 12 hours and Trustly up to 24 hours. Debit-card requests stay pending for at least 24 hours before processing. Apple Pay and Google Pay take up to 3 business days, and bank transfers 1-3 working days.
What is the minimum withdrawal?
The standard minimum withdrawal is £5 or its currency equivalent. Debit-card and e-wallet withdrawals carry a £10 minimum. If your balance is lower, contact Customer Support to request the whole balance.
Can I deposit with a credit card?
No. UK gambling deposits cannot use credit cards, including through e-wallets. Deposits by credit card also do not qualify for the welcome free spins.
Are there fees for deposits or withdrawals?
We add no fee to deposits, though your bank or wallet provider may still charge bank or currency-conversion fees. We do not charge for withdrawals to online payment services, UK debit cards or international Visa cards issued in non-restricted countries.
Support
Contact our team
Contact our Customer Support team for account help or to raise a complaint. To protect your details, our support process asks security questions including your date of birth, postcode, and the date and amount of your last deposit.
Operator and eligibility
Casino operator
Platinum Gaming Limited is the contracting casino operator, incorporated in Gibraltar under company number 114100, with its registered office at Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA. Its trading names include 32Red and Unibet.
For customers located in Great Britain, Platinum Gaming Limited is licensed and regulated by the Gambling Commission of Great Britain under licence 45322. For customers outside Great Britain, it is licensed by the Government of Gibraltar under licences RGL 091 and RGL 092, supervised by the Gibraltar Gambling Commissioner.
Who can play
You must be at least 18, use the account for yourself and hold only one account with us. Self-excluded customers, including through GAMSTOP, cannot open an account.
We accept residents of the United Kingdom, Gibraltar, the Isle of Man and the Channel Islands. Anyone resident in, or currently in, the United States is excluded, and we do not permit use where gambling services are unlawful. The list of accepted territories may change.
Customer funds
Platinum Gaming Limited holds enough cash in company accounts to cover customer balances. A bank guarantee provides for sufficient funds to withdraw those balances at any time. This arrangement provides medium protection under UK Gambling Commission customer-funds segregation requirements. It is not a promise of absolute protection against insolvency.